Collections Senior Process Associate – Join Us in Driving Operational Excellence Nezařazeno

Oversee and manage an Accounts Receivable portfolio to ensure timely payments and effective debt collection.
Work closely with clients to develop payment solutions, address late payments, and provide support for repayment difficulties.
Identify process improvements and implement simple yet effective ideas to enhance operational efficiency.
Negotiate payment solutions, escalate disputes when necessary, and ensure compliance with internal policies.
Collaborate with key stakeholders and deliver services in alignment with established SLAs.
Utilize available technology to monitor and control credit, driving efficiency in collections.

Are you ready to play a key role in managing Accounts Receivable and ensuring smooth cash flow for our clients? Become part of our team as a Collections Senior Process Associate and help us deliver exceptional service, drive improvements, and maintain strong customer relationships.

Experience in collections or related fields (e.g., outbound sales, contact center).
Strong understanding of credit control, collections, and finance processes.
Analytical and problem-solving mindset with the ability to optimize strategies.
Proficient negotiation and communication skills, with the ability to handle difficult situations.
English proficiency at CEFR B1 or equivalent.
Basic understanding of Capgemini processes, tools, and technologies.
Currently pursuing or completed certifications in DGEM Tech technologies.

Competitive salary with performance-based incentives.
Fully remote work with flexible working hours.
Professional development opportunities, including DGEM Tech certifications.
A collaborative and supportive team culture.
Career growth prospects within an international organization.