Customer Care Team Lead Praha

Are you an experienced leader in customer service looking for a new challenge? We are excited to announce the opening of newly created position for a Customer Care Team Lead.
This team will be dedicated to managing service requests from our clients, ensuring that their technical needs and concerns are addressed promptly and effectively.

Minimum of 3 years of experience in Customer Service with leadership responsibility.
Experience in an internationally operating company is preferred.
Strong self-reliance, initiative, analytical skills, and team leadership experience.
Expertise in order/customer/request lifecycle management.
Proficiency in customer communication processes and channel strategies.
Excellent verbal and written communication skills.
Knowledge of lean methods is a plus.
Familiarity with SAP, Salesforce, and MS Office.
Fluent in English; knowledge of German is a significant advantage.

Stable Employment: Full-time position with an indefinite contract.
Attractive Compensation: Great salary + annual bonus.
Flexibility: Flexible working hours and regular home office opportunities.
Benefits: 25 days of vacation, public transport allowance, company canteen, meal allowance, special healthcare program.
Location: Modern offices close to metro station A.

Lead and direct the general service administration.
Oversee customer lifecycle management.
Manage the request lifecycle from reception to resolution.
Support the management of customer master data.
Stay informed about company strategy and market environment to evaluate processes and understand stakeholder needs.
Provide status reports to the Leadership team.
Review and enhance customer communication processes, channels, and response times.
Ensure high levels of customer satisfaction.
Monitor operations and troubleshoot issues as needed.
Develop customer focus strategies based on feedback.
Evaluate progress and communicate goals to team members, potentially in different regions.